Booking Guidelines

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To support consistent progress and respect the time of our tutors and families, The Tutor Loft follows the cancellation and rescheduling policies below:

• A student is considered a no-show if they do not attend the session without prior notice.
   
• No-shows are not eligible for a refund or reschedule, and the full session fee will be charged.
   

• If a student arrives 12 minutes late or more, the session may be rescheduled at the tutor’s discretion.
   
• No additional fee will apply for the rescheduled session.
   

• Families may reschedule a session at no cost if the tutor is notified at least 1 hour before the scheduled start time.
   
• Rescheduling requests made less than 1 hour before the session may require booking a new session.
   

• Please notify your tutor through via email at thetutorloft@gmail.com.
   
• Notification must be received at least one hour before the session start time to qualify for the rescheduling window described above.
   

• If The tutor must cancel a session, families will receive the option to reschedule.

Sessions are scheduled one at a time. If you notice a particular day/time that works for you weekly, reserve it on the booking calendar.

You will receive an email with a Zoom link to attend your scheduled session. Have your computer/tablet with microphone and camera ready.

Any problems? Email thetutorloft@gmail.com.

In general, students who attend tutoring sessions twice per week see sufficient progress. The more tutoring, the more progress. If a student is behind academically, it is recommended to engage in three sessions weekly.